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With BUGSENG, support is not a scripted helpdesk, it is direct interaction with engineers who know the product inside out and understand the context of your development and certification efforts. In many cases, our answers touch on architecture, standard interpretation, and process recommendations: support that borders on consulting.
“The BUGSENG team has a matchless deep knowledge of safety-critical software verification. Many of the tools available on the market are quite generic; ECLAIR has been designed specifically with MISRA in mind and that makes a big difference. The reports are clear and easy to understand, and the Jenkins plug-in is amazing. Most importantly, we know we can always count on their support and rapid turnaround times.”— Senior Software Engineer at a multinational EMS company active across multiple industries, including medical, automotive, and industrial sectors
Keeping the maintenance of your indefinite-term license active, or subscribing to a time-based license, entitles you to:
All software updates and fixes, automatically delivered
Direct access to our issue-tracking system for opening and following support requests, as well monitoring the resolution of known issues and get temporary workarounds, when available
One-on-one interaction with BUGSENG engineers for assistance with configuration, compliance strategy, standard interpretation, and development best practices
While our Standard Support is already known for its speed and effectiveness, some safety-critical projects require even tighter guarantees. The Advanced Support plan allows you to negotiate maximum response times that align with your organizational or certification requirements. This added assurance is particularly valuable when your safety case depends on the uninterrupted operation and timely update of the verification toolchain.
We have worked with BUGSENG since 2017. I would like to stress we work ‘with BUGSENG’ and not just ‘with ECLAIR’, as the technical support we get is unbelievable. The quality of the tool is not under discussion, as is the help that the tool itself gives to improve the overall quality of our products; but a special mention has to be given to the prompt and quick support that the BUGSENG team gives us, solving any kind of issue we have.”— Project Manager at the European research center of a major global technology company
Interested in which support plan best fits your needs, or adding Advanced Support to your license? We are happy to help.
Contact us to discuss your options or request a quote.
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