At BUGSENG, efficiency and quality in our processes are a top priority. We believe that an organized, stimulating, and collaborative work environment is the foundation for individual well-being and sustainable success. We are committed to fostering a culture of continuous improvement, enabling us to respond promptly and proactively to the needs of customers and other relevant stakeholders.
To consistently enhance our ability to generate value, the Management is committed to developing, maintaining, and improving a Quality Management System compliant with the UNI EN ISO 9001:2015 standard. This system applies to all our services, aiming to ensure compliance with applicable requirements — regulatory, contractual, or voluntary — and to promote continuous innovation in the following processes:
Design, development, maintenance, and support of tools for software verification and validation.
Based on this commitment and an analysis of our operational context, BUGSENG pledges to:
Provide high-quality software solutions that increasingly meet customer needs and applicable regulatory requirements.
Continuously improve products and services through effective activity control and monitoring.
Build lasting relationships with clients, responding promptly and effectively to their needs, and guiding them in adopting verification and validation methodologies aligned with regulatory requirements.
Develop new customer relationships, especially in sectors where software is safety-critical (automotive, railways, aerospace, medical), leveraging the substantial experience gained over time.
Expand our international presence through partnerships and participation in specialized industry events.
Sustain research activities and collaborate with international research institutions to maintain a lasting technological advantage.
Monitor the technological landscape to ensure continuous training and qualification of our staff and deliver increasingly innovative software solutions tailored to customer needs.
Increase awareness, motivation, and engagement among employees and external collaborators to support continuous process and offering improvement.
Select suppliers and distributors based on quality criteria aligned with our company principles.
Enhance internal organizational efficiency.
Promote strategies to address, mitigate, and raise awareness—among staff, partners, and suppliers—regarding climate change and its related emergencies.
Uphold ethical principles of conduct as outlined in our corporate code of conduct.
To achieve these objectives, BUGSENG relies on the following tools:
Internal audits, to assess the adequacy and effectiveness of the Quality Management System in relation to the standard.
Management Reviews, held at least annually, to evaluate the implementation of quality objectives and establish new ones.
Ongoing staff communication and training on topics related to the Quality Management System.
Ongoing communication, training, and awareness-building among staff regarding both measures to address climate change (individually and corporately) and ethical conduct.
For these tools to be effective, it is essential that our Quality Policy is understood and implemented by all personnel and continuously updated to reflect company goals and needs.
The Quality System Manager is specifically responsible for arranging the necessary actions and resources for the implementation of this Policy and for the ongoing improvement of the Quality Management System, to be approved by the Management.
Parma, May 27, 2025The Management
BUGSENG‘s quality system has been certified by TÜV SÜD since 2020 to comply with the requirements of UNI EN ISO 9001:2015 for the “Design, development, maintenance and support of tools for software verification and validation (IAF 33).”
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